Service &




Training form Brochure Training

Got a question?  
We will be happy to help: Jennifer Zimmermann
Sales Assistant
Telephone 0421 33950 0




Knowledge saves time – training courses and workshops

  • Bespoke training options
  • Improve your company's quality
  • Reduce costs through increased efficiency

You are deploying the latest technologies in your company. Let us train you so that you make best use of your software.

We offer flexible training options:

  • Standard training courses
  • Advanced courses
  • Advice and planning
  • Project training

We usually put on our courses in our modern seminar rooms in Bremen. A major benefit is that the trainees will not be disturbed, while the atmosphere is relaxed and ideal for absorbing information. We provide food and drink, of course, and we can organise accommodation. We will also be happy to come to your premises. We can provide the computer systems.

Service & the Secure plan

Brochure Secure

Your plant up-to-the-minute – with our service and support

Stay one step ahead of your competitors! Maintain your advantage by always keeping your software updated.

VIDEC offers a wide range of Secure services for all our products. We will ensure that the technologies that you deploy remain up to date. And do so at a fair price.

  • Protect yourself from unpredictable update costs deriving from out-of-date systems
  • Benefit from our preferential support and rest assured that everything will always run smoothly
  • Become a Secure partner!




We are the right people to solve your problems!

When you are a Secure partner you will always be able to use the latest version of our products. With no additional costs. You will receive regular emails telling you about new features and product versions. You can ask us for the latest version whenever you wish. The update will be provided quickly, within 1 to 7 working days (depending on the product). We offer fair basic contracts and easily understandable information about extending or cancelling our Secure services.

Talk to us!
We will be happy to make you an offer for a Secure contract for your license.

Your Secure service

  • Free update service and access to all service packs and tools
  • Information about the latest versions and product news

Your Secure support

  • Our Support team will prioritise your issues.
  • We will help you to comply with current laws and directives
  • We will help you with our knowledge and experience

Benefits of Secure

  • Free update service
  • Information about the latest versions and product news by email
  • Prioritised support by phone, fax, email, Internet (during business hours)
  • Free access to all service packs and tools
  • Full access in the support portal
  • Your plant runs securely
  • Calculable IT costs


VIDEC's support team will not only help you when you have a serious problem, but also with technical queries about our products.
We provide personal support, with no recorded messages, straight from our Support Center in Bremen.

Our support team at VIDEC includes well-trained engineers who will help you with problems and queries.
Our staff received regular training and development, which ensures that our support is of a high quality and that our people are always at the cutting edge of the technology on your behalf.

We are proud that we can offer you top quality customer service, and we try to give you the best possible support for your projects.

Would you like to get to know our support team? No problem! VIDEC regularly offers product and project training. Let our support team members advise you in person — either at a course in Bremen or on your own premises. For more information, go to the Training section. 

Our support team can be reached on weekdays between:

9.00 - 12.00 and 13.00 -17.00
Phone: (0049) 421 33950 99


Mr. Marten Janssen
Mr. Frank Milkereit
Mr. Paavo Haase
Mr. Jörg Jadzinski
Mr. André de Buhr
Mr. Thorsten Müller
Mr. Jens Schützler

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